Malabar Gold and Diamonds

At Malabar Gold and Diamonds, we strive to provide a seamless shopping experience for our customers. However, under certain circumstances, order cancellations may be necessary. Please refer to our detailed cancellation policy outlined below: Cancellation by Malabar Gold and Diamonds: We reserve the right to cancel any order in the event of a discrepancy. The common causes for cancellation from our end include, but are not limited to: Limited inventory of the product Pricing errors or product information errors Quality rejection during inspection Insufficient customer information or unsuccessful verification Suspicious orders or fraudulent activities Natural calamities or unforeseen circumstances We may also request additional details from the customer either during or before accepting an order to ensure accuracy and security. Ready-to-Ship Orders: Customers can cancel a ready-to-ship order before it is shipped. If a cancellation request is received for such an order, we will refund the amount using the original payment method within 10 business days. Please note that a pre-dispatch cancellation fee of 2% will be applied, and the remaining 98% will be credited back to the customer's account (To the same source of account from which payment was made by customer to purchase the product). It's important to note that gold & Silver coins, bars, Sliver articles, Rakhi and solitaire orders cannot be cancelled under any circumstances. Make-to-Order: Smart Buy (custom-made), personalized, or customized jewelry items undergo a specialized manufacturing process and are created only upon customer orders. If a customer decides to cancel their order within 2 days of purchase, the entire order value will be refunded to the customer's account in accordance with our refund policy terms (To the same source of account from which payment was made by customer to purchase the product). However, if a customer chooses to cancel the order after 2 days from the date of purchase, whether before or after dispatch, the refund for the cancellation of Smart Buy (custom-made), personalized, or customized jewelry will be processed after deducting the making charges and stone charges associated with the canceled jewelry. The remaining amount will be refunded to the customer's account (To the same source of account from which payment was made by customer to purchase the product) within 10 business days or can be adjusted towards an exchanged product(s) Failed Transactions: If a transaction fails and the amount is debited from the customer's account, it will be returned to the respective account within 72 hours by the payment gateway used. Please note that the cancellation policy may vary for specific products or during promotional periods. The terms and conditions of the cancellation policy are subject to change at the discretion of Malabar Gold and Diamonds. For any further clarification or assistance regarding our cancellation policy, please contact our customer support team at care.in@malabargoldanddiamonds.com. Disclaimer: Please be aware that this cancellation policy is specific to orders placed on www.malabargoldanddiamonds.com. Different policies may be in effect for purchases made through other channels. We recommend contacting the respective channel for a detailed policy.

Prior to using the Website, www.Malabargoldanddiamonds.com, owned and operated by [Company Name] with its registered office at [Address], please carefully read and understand these Terms and Conditions. By accessing and using the services offered on our website, you show your consent and agreement to be bound by the Terms and Conditions stated herein. By accepting these terms and conditions, you agree and accept that Malabar Gold and Diamonds shall have the right to modify these terms and conditions at any time without the obligation to notify you, and it is your responsibility to stay updated by checking for recent updates. Any revisions to these Terms and Conditions shall become effective immediately upon their posting, and you agree to be bound by the terms of such updates and amendments. Shipping Charges: https://www.malabargoldanddiamonds.com/shipping-policy.html Cancellation Policy: https://www.malabargoldanddiamonds.com/cancellation-policy.html Refund Policy: https://www.malabargoldanddiamonds.com/refund-policy.html Buy Back Policy: https://www.malabargoldanddiamonds.com/buy-back-policy.html Exchange Policy: https://www.malabargoldanddiamonds.com/exchange-policy.html Eligibility Criteria: Any person who has attained the age of 18 years and above is permitted to open an account, use, purchase, or engage in any transactions on this Website. A person who is legally incapable of entering into contracts as defined by the Indian Contract Act, 1872 is not eligible to use or conduct transactions through this Website. Those who decide to access this Website from outside India are responsible for ensuring compliance with applicable local laws to the extent that they are relevant. By accepting the terms and conditions you hereby agree and accept that you fulfill the eligibility criteria above and also accept and agree to abide by the laws of India. Pricing & Payments: The prices displayed on our Malabar Gold and Diamonds website are subject to change without prior notice. Please note that you will be charged the price listed for the product on the day of your purchase. For orders shipped within India, we only accept payment in Indian Rupees (INR). The prices indicated already include applicable CGST/SGST/IGST. We value your privacy and strive to provide a secure and transparent experience when using our website's payment gateway. If you are using an international credit/debit card for checkout, please note the following: Currency Conversion: During the payment process, the transaction amount will be shown in Indian Rupees (INR) before you confirm the payment. To proceed with the transaction, you will need to convert the displayed INR amount to your local currency, in accordance with your card's policies. Please be aware that your credit card issuer may apply currency conversion charges, which will be reflected on your statement in addition to the product charges on our website. Confirmation Process: To ensure compliance with regulatory requirements, it is mandatory to have PAN issued by the Income Tax Department for purchases exceeding Rs. 2 lakhs. please note the terms and conditions regarding PAN card verification: Identity Verification: To ensure the security of your transaction and safeguard against potential fraudulent activities, we may request identity verification for certain orders. This additional step allows us to verify the authenticity of the transaction and uphold the highest standards of safety for our customers. Please rest assured that all personal information shared with us is handled with strict confidentiality in accordance with applicable data protection laws. For more information, you may refer to our Privacy Policy. We kindly request you to provide clear images of the following documents, while holding them in your hand: Valid ID Proof – Front and back images of a government-issued photo ID. Address Proof – A document clearly displaying the shipping address as provided in your order. Payment Card Image – An image of the front side of the credit/debit card used for the transaction. Please ensure only your name and the last four digits of the card number are visible; other details should be covered. PAN Card Submission: After placing an order, customers will be contacted by our customer service executive via phone or email to request the submission of a valid PAN card for orders exceeding Rs. 2 lakhs. The customer will be provided with instructions on how to submit the PAN card. Order Verification: Until the PAN card is received and verified, the order will be put on hold. Our team will review the PAN card details provided by the customer for verification purposes. Name Matching: The billing name provided during the order must match the name on the PAN card. If there is a discrepancy, the PAN card verification will not be successful, and the customer will be notified to rectify the mismatch. Order Confirmation: Once the PAN card verification is successfully completed and the billing name matches the PAN card details, the order will be confirmed, and further processing will take place. Order Cancellation: If the customer fails to provide the PAN card or there is a mismatch in the billing name with the PAN card, the order may be canceled. The customer will be notified promptly regarding the cancellation and provided with further instructions if required. We appreciate your understanding and cooperation in complying with these revised PAN card terms and conditions. If you have any questions or require assistance, please reach out to our customer support team, who will be glad to assist you during the PAN card verification process. Pan Card Terms & Conditions: After an order is placed, our customer service team may reach out to customer via phone or email to confirm the order and customer details. This ensures the information is accurate and supports secure and timely delivery to the correct recipient. Registration: To ensure a seamless and personalized experience, please familiarize yourself with the following policy regarding user registration and membership on the Malabar Gold and Diamonds website: User Registration: In order to complete any transactions on the website, users are required to register and become a member of Malabar Gold and Diamonds. The registration process is essential for account creation and access to various features and benefits. Personal Information and KYC: During the registration process, users will be prompted to provide necessary Personal Information and KYC documents, as defined in our Privacy Policy. This includes First Name, Last Name, email address, and contact number. The information provided will be used for registration purposes and future communication related to transactions, as well as any other relevant information that Malabar Gold and Diamonds may wish to share with customers. One-Time Process: Registration is a one-time process, ensuring convenience for users in future interactions with our website. Once registered, users can simply log in or sign in using their existing account credentials for subsequent visits. Privacy and Data Protection: We prioritize the security and confidentiality of user information. The Personal Information collected during registration is handled in accordance with our Privacy Policy, which outlines how we collect, use, store, and protect user data. We encourage users to review the Privacy Policy for detailed information on data handling practices and their rights concerning their personal information. By registering and becoming a member, users acknowledge and agree to comply with the terms and conditions outlined in our website's User Agreement and Privacy Policy. Should you have any questions or require assistance regarding the registration process or membership benefits, please contact our customer support team, who will be happy to assist you. Gift Cards: The Malabar Gold and Diamonds Gift Card(s) can be redeemed across various channels, including the Malabar Gold and Diamonds website and mobile site. The Gift Card(s) can be used to purchase any jewelry products on www.malabargoldanddiamonds.com, except for new Gift Cards and Solitaire. Malabar Gold and Diamonds will not be responsible in case the card is lost, stolen, or misused. The Gift Card(s) are valid for one year from the date of issuance and cannot be revalidated thereafter. To activate the Gift Card, enter the 16-digit card number and 6-digit security code (PIN) mentioned on the reverse side of your Gift Card. To redeem your active Gift Card(s), simply click on the "Gift Card" tab on the payment page and enter the 16-digit Gift Card number. It is possible to use multiple Gift Cards in a single transaction. Once purchased online, the Gift Card(s) are considered redeemed and cannot be canceled, exchanged, or refunded. The Gift Card(s) can be purchased only with Indian currency. The Gift Card(s) can be partially redeemed multiple times until the balance is exhausted, or the card expires. Gift Cards cannot be used to purchase another Gift Card. The Gift Cards are void if resold and cannot be exchanged for credit or cash. Once expired, they cannot be revalidated. In addition to these Terms and Conditions, the use of Gift Card(s) is subject to Malabar Gold and Diamonds' general Terms of Use. In case of any queries, reach us at care.in@malabargoldanddiamonds.com or +91 2262300916. Site Security: Users are prohibited from violating or attempting to violate the security measures of the Malabar Gold and Diamonds website. This includes but is not limited to. a) Unauthorized access of data not intended for the user or logging into a server or account without proper authorization. b) Attempting to probe, scan, or test the vulnerability of systems or networks, or breaching security or authentication measures without authorized permission. c) Interfering with the service of other users, hosts, or networks, such as submitting viruses, overloading, flooding, spamming, mail-bombing, or causing crashes. d) Sending unsolicited emails, including promotions or advertisements for products or services. e) Forgery of TCP/IP packet headers or any part of header information in emails or newsgroup postings. Violations of system or network security may result in civil or criminal liability. Malabar Gold and Diamonds will investigate any such violations and may cooperate with law enforcement authorities in prosecuting users involved in such activities. Users agree not to use any device, software, or routine that interferes or attempts to interfere with the proper functioning of the website, or any activities conducted on the site. Furthermore, users agree not to use any engine, software, tool, agent, or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the site, except for the search engine and search agents available on the site or commonly available third-party web browsers (such as Microsoft Explorer, Google Chrome, Mozilla Firefox). Fraudulent Transaction: Malabar Gold and Diamonds reserves the right to take necessary actions to recover the cost of goods, collection charges, damages incurred by Malabar Gold and Diamonds, and legal expenses from individuals who engage in fraudulent activities on the website. Malabar Gold and Diamonds also reserves the right to initiate legal proceedings against such individuals for their fraudulent use of the website or any other unlawful acts that violate these Terms and Conditions. Disclaimer: The Malabar Gold and Diamonds website, along with its materials, content, products, and services, are provided on an "AS IS" basis without any warranties, express or implied, except as expressly stated otherwise in writing by Malabar Gold and Diamonds, if applicable. Malabar Gold and Diamonds disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, regarding the information, content, and materials on the website. Malabar Gold and Diamonds does not guarantee that the website materials or any portion of its services are accurate, complete, reliable, current, or free from errors. Malabar Gold and Diamonds does not represent or warrant that the website or its servers are free from viruses or other harmful components. All products and information displayed on the website are an invitation to offer. Your purchase order constitutes your offer, which is subject to these Terms and Conditions. We reserve the right to accept or reject your offer in whole or in part. Our acceptance of your order occurs upon the dispatch of the ordered product(s). Dispatch may happen at different times for different portions of the order. In such cases, the dispatched portion will be considered accepted by us, while the remaining balance will continue to be an offer, and we retain the right to accept or reject the balance. Any action or omission, including but not limited to acceptance of purchase amount, by Malabar Gold and Diamonds prior to the actual dispatch of the ordered product(s) does not constitute acceptance of your offer. If you have provided us with your email address, we will notify you via email to confirm the receipt of your order, its dispatch, and subsequent acceptance. We have made every effort to accurately display the colors and sizes of our products on the website. However, the actual colors you see may vary depending on your monitor or display device. We cannot guarantee that your monitor's display will accurately reflect the color of the product upon delivery. The packaging of the product may also differ from what is displayed on the website. If any part of this website disclaimer is deemed invalid by law, the remaining parts remain valid and enforceable. Changes to Site Disclaimer: Malabar Gold and Diamonds reserves the right to modify the website disclaimer periodically. In the event of any changes, we will inform you by posting the updated disclaimer on the website. If you do not agree to be bound by the revised disclaimer, we kindly ask you to refrain from using the website. The continued use of the website after notifying about the updated reminder shall be considered as an acceptance of the updated disclaimer. Website Content: Malabar Gold and Diamonds retains all intellectual property rights to the content, including text, programs, products, processes, technology, images, photographs, videos, illustrations, designs, icons, downloads, and other materials (referred to as "Content") displayed on this website. Accessing the website does not grant permission to use any Content, name, logo, or trademark in any manner. You may only print or download the Content for personal, non-commercial use. No rights, title, or interest in any Content are transferred to you through downloading, printing, or copying. It is prohibited to reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in the sale or exploitation of any Content or related software, either in whole or in part. All software utilized on this website is the property of Malabar Gold and Diamonds or its licensors/suppliers and is protected by Indian and international copyright laws. External Material & links: The Malabar Gold and Diamonds website may include links to other websites. Please note that these external websites are beyond our control. We cannot be held accountable for the content or reliability of these websites, nor do we provide any warranties or guarantees regarding them. We offer these links as a convenience and believe they may be of interest to you, but we do not actively monitor or endorse the content on these websites. Limitation of Liability: To the fullest extent permitted by applicable law, Malabar Gold and Diamonds, its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages, including, but not limited to, damages for loss of profits, goodwill, data, or other intangible losses resulting from the use or inability to use the website, services, or content, even if advised of the possibility of such damages. In no event shall Malabar Gold and Diamonds' liability exceed the amount paid by you, if any, for accessing or using the website. Reviews, Feedback, Submissions: Exclusive property of Malabar Gold and Diamonds. By disclosing, submitting, or offering such comments, you assign all worldwide rights, titles, and interests in copyrights and other intellectual properties contained in the comments to Malabar Gold and Diamonds. As a result, Malabar Gold and Diamonds has the sole ownership of these rights, titles, and interests, and is unrestricted in their use, whether commercial or otherwise, without any obligation to compensate you. Malabar Gold and Diamonds has no obligation to: a) Maintain any comments in confidence, b) Provide compensation for any comments, or c) Respond to any comments. You agree and confirm that any comments, suggestions, reviews, or feedback you submit to us or on the website will not violate these Terms and Conditions, our Privacy Policy, or the rights of any third party, including copyrights, trademarks, privacy, or other personal or proprietary rights. Your submissions will not cause harm to any individual or entity. Furthermore, you agree that your comments will not contain unlawful, threatening, abusive, or obscene material, software viruses, political campaigning, commercial solicitation, chain letters, mass emails, or any form of spam. While Malabar Gold and Diamonds does not regularly review posted comments, we reserve the right (but not the obligation) to monitor, edit, or remove any comments submitted to the website. By submitting comments, you grant Malabar the right to use your submitted name in connection with those comments. You agree not to use a false email address, impersonate any person or entity, or mislead as to the origin of your comments. You are solely responsible for the content of any comments, suggestions, reviews, or feedback you provide, and you agree to indemnify Malabar and its affiliates for any claims arising from your submissions. Malabar Gold & Diamonds not liable for any comments, suggestions, reviews, or feedback submitted by you or any third party. Indemnification: By using this website, you agree to indemnify, defend, and hold harmless Malabar Gold and Diamonds, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from or in connection with your use of the website or any violation of these Terms and Conditions. Governing Law and Jurisdiction These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts at Kozhikode, Kerala. Force Majeure: Malabar Gold and Diamonds shall not be held responsible for any delay or failure to perform our obligations under these terms and conditions, and we shall not be liable for any resulting loss or damages if such delay or failure is caused by circumstances beyond our control. These circumstances may include, but are not limited to, acts of God, war, civil disturbances, riots, strikes, lockouts, government or parliamentary restrictions, prohibitions, or enactments, pandemics, import or export regulations, exchange control regulations, accidents, or non-availability/delay in transportation. Termination: Malabar Gold and Diamonds reserves the right to terminate or suspend your access to and use of the website at any time, without notice. As a result, your access to the website may be denied. This termination will not impose any liability on Malabar Gold and Diamonds. The rights of Malabar Gold and Diamonds will remain in effect even after termination. The termination of your access to the website will not release you from your obligation to pay for any products already ordered from the website, nor will it affect any liabilities that may have arisen under these Terms and Conditions. Contact Us: If you have any questions or concerns about these Terms and Conditions, please contact our customer support team at care.in@malabargoldanddiamonds.com or +91 2262300916.